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What do I need to start using CU Connect?
For security purposes, your CU Connect access is not set-up until you sign a form at the credit union. You can also request a form to be mailed to you at Sign up Form. Please include your name and complete mailing and e-mail address.
The account number or access code you have entered is invalid
CU Connect requires only your account number not the zero's that might precede. You can find your account number on your periodic statement if you are in question.
Another possibility for receiving this error message is because your access code contains alpha characters and you are not in the right case, our system is case sensitive. Try entering your access code without (or with) the caps lock if your password contains alpha characters.
This account has been frozen
As part of the security system and to protect your account our system limits the number of times you can enter your access code or account number incorrectly. If you do enter your access code or account number incorrectly too many times our system freezes your account. Once your account is frozen you will need to contact the credit union (765-674-6631 or toll-free at 1-877-673-3284).
You have attempted to execute the same transaction twice
If you receive this error message when trying to log-on, you need to click on the "Restart Session" option before you try to log-on to your account again. This is part of our security features and the way our system handles sessions. Some browsers (Internet Explorer) try to "remember" that you've already visited this site, however we use per-session cookies. The browser is trying to "remember" cookies that are no longer valid. To disable this feature you can go under View, then Internet Options, then General Tabs, then Temporary Internet Files, then to Delete Files.
MCW software needs to be restarted
This means CU Connect is temporarily unavailable. Most likely the error is because we took our system down for scheduled maintenance. We announce scheduled maintenance on the What's New page and Rates page. You can also subscribe to our e-mail list, through this you receive e-mails with timely information. Unfortunately, technology can be unstable at times and the system may be down even though it wasn't scheduled.
This page has expired due to inactivity
When you are logged on to CU Connect but do not click on any links or perform any transactions for 10 minutes the system will automatically time-out. Then if you try to click on a link or perform a transaction after being timed out you will receive the message that says the page has expired. To log back on just click on the "Restart Session" link and re-enter your account number and access code.
I logged on successfully, but when I click on any item the buttons don't work and I get the error message "The account number or access code you have entered is invalid"
This error occurs when your browser does not support cookies, or your cookies have been disabled in your browser. In order to use CU Connect your browser must be set to always accept cookies or accept only cookies that get sent back to the originating server
What are cookies? How do I know if my cookies are turned on?
Cookies are a very useful tool for managing and maintaining sessions on the Internet. Cookies are used so that the server can track a visitor. This is done by storing a piece of text information in the visitor's browser. Cookies can store a variety of information, when the cookie expires it is simply erased from your hard drive. Cookies with an expiration date are known as "persistent cookies," meaning they stay for a specified amount of time. A cookie that doesn't contain an expiration date is called a "session cookie" and is lost when your browser is closed. CU Connect uses session cookies to help maintain your sessions. With out Cookies, you would have to re-enter your account number and password each time you requested a new page from CU Connect. Remember, when you click on the End Session link to log off from CU Connect all cookies are automatically deleted. If the session is ended in any other way the cookies will expire so the information will become useless.
There are different ways of determining if your cookies are turned on, depending on which browser and version of that browser you are using. Remember your browser must be able to accept 128-bit encryption and have SSL (Secure Socket Layers).
Netscape Navigator Version 3 (the lowest recommend version of use for security purposes)
- Click on Options, drag down to Network Preferences
- Click on the Protocols tab
- Check the Accepting a cookie field
Netscape Navigator Version 4
- Click on Edit, drag down to Preferences
- Click on the Advanced options on the left, very bottom
- Click on the accept all cookies field or the accept only cookies that get sent back to the originating server field
To download the most recent version of Netscape Navigator
Microsoft Internet Explorer 3-4
- Click on View
- Click on Options
- Click on the Advanced tab, click always accept cookies
Microsoft Internet Explorer 5
- Click on Tools, then on Internet Options
- Click on the Security Tab, choose Internet Zone, and click on Custom Level
- Scroll down until you find the Cookies section, and enable Allow per-session cookies (not stored)
Microsoft Internet Explorer 6
- Click on Tools, then on Internet Options
- Click on the Privacy, choose Advance
- Enable Allow session cookies by click the box
Click here to download the most recent version Microsoft Internet Explorer
How do I transfer funds between two accounts?
To transfer funds to other credit union accounts (that you own), further setup is required by the credit union. If you have been set up for this option.
- Sign on to CU Connect under the account number you are transferring the funds from.
- Choose Transfer from the left hand menu
- Choose the type of transfer you wish to do (i.e. Share to Share, Checking to Share, etc.,)
- In the first pull down menu you can choose the ID you wish the funds to come from.
- The second pull down menu allows you to choose the account and ID you want the funds to go into.
- Type in the dollar amount, click continue. The system will verify that this is the transaction you wish to do. Click continue to process the transaction.
How do I download into Quicken?
- Log on to CU Connect
- Click on History Inquiries, then Quicken Download
- Select the share ID and the date range you wish to download and click continue
- Select where you would like to place the file you are downloading (hint: it is easy to find off of your desktop or My Documents)
- Follow the instructions that came with your Quicken or other money management software on how to import a __.qif file into your database.
On Quicken Basic 2000 to import a file:
- Open your Quicken database
- Click on File
- Click on Import, drag over to QIF file
- You will need to remember where you downloaded your file and select the file to actually import the file in to your database.
When I download history for Quicken (or Money), I am NOT prompted to 'Save As,' why?
When attempting to download Quicken account data, the data is downloaded as a Web page and user is unable to save it in a format that is recognized by Quicken. This behavior can occur if the Multipurpose Internet Mail Extension or "MIME" content type for the document is not defined. To resolve this issue, specify the correct content type by following these steps:
a.) Double click My Computer, and then click Folder Options in the View Menu.
b.) Click the View tab in the upper left corner of the Folder Options window, and verify that under the Hidden Files folder the "Show All Files" circle is selected.
c.) Again, under the View tab, verify that the box for "Hide file extensions for known file types" is NOT selected.
Note: If needed, click either the circle and/or box to select or clear your choices and then click Apply
d.) Click the File Types tab in the upper left corner of the Folder Options window.
e.) Click the New type button.
f.) At the bottom of the Add New File Type window, verify that the "Confirm open after download" check-box is checked.
g.) In the Description of type box, enter: qif
h.) In the Associated extension box, enter: qif
i.) Under the Actions box, type: OPEN
k.) In the Application used to perform action box, type: c:\windows\notepad.exe *
l.) Click OK
m.) Click CLOSE until all dialog boxes are closed.
n.) Click Close on the Folder Options window.
o.) Now try to downloading a Quicken file form CU Connect to see if you are prompted to save the file.
*If you type the path for Quicken at his step instead of for Notepad, then Quicken will load when the file is opened.
When I download history for Quicken (or Money), it saves the file as an html file, why?
This occurs with Microsoft Internet Explorer version 5.5, Service Pack 1. Hopefully it will be fixed with Service Pack 2. Until then, use the following as temporary fix: When the File Download Box pops up, click "Open this file from its current location." Use Notepad to open file, then click "File" then "Save As." You can save to any location at this point.
How do I change my password?
Once you've logged on to CU Connect
- Click on Preferences (at the bottom of the left hand menu)
- Click on Change Access Code
- Enter an access code. It needs to be 6-20 characters long, alpha, numeric or a combination. Our system is case sensitive so be aware if your caps lock is on when entering alpha characters.
- Click Continue
Internet Explorer memorized my password, how can I make it forget?
By clearing the Auto Complete Password. However, this will clear all individual entries from the list of saved entries -- there is not an option to pick and choose. To do this follow these steps:
a.) On the Tools menu, click Options.
b.) Click the Content tab.
c.) Under Clear Auto Complete history, click Clear Passwords.
d.) You may want to de-select the option "Prompt me to save passwords."
I receive the error message: Higher grade browser encryption needed for home banking
The browser needs to be upgrade for higher encryption.
Explorer Download
Netscape Download
AOL users can go to Keyword: 128 browser (then follow directions on your screen) or call AOL's Customer Service at 1-800-827-6364.
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